Now that Samsung has finally come clean on the cause of the Galaxy Note7 fires that spawned a global recall and a months-long flight ban, the focus can finally turn from blame to prevention.
To safeguard against future issues, Samsung has implemented an 8-point Battery Safety Check Test, which “involves putting our batteries through extreme testing, inside and out, followed by careful inspection by X-ray and the human eye.”
The extensive tests will be performed before all new devices that ship in an effort to create a new standard for battery safety.
The story behind the story: Customers have been waiting for an explanation ever since the first Note7 handsets began catching fire in September, and now Samsung needs to follow through on its promises.
Now that the company has pinpointed the cause, it needs to assure customers that its safety measures are more than just words. Only by putting consumers’ well-being ahead of competitive ship dates and battles over thinness can Samsung regain the trust it has lost. Continue reading